Terms of Service

Last updated: October 8, 2026

Welcome to VORLEN.

These Terms of Service govern your use of our online store and the purchase of products offered through our website.

By accessing our website or placing an order, you agree to these terms, subject to your rights under applicable consumer protection laws.

1. About VORLEN

VORLEN is an online retail store offering eyewear, sunglasses, fashion accessories, and related products.

Our objective is to provide customers with a convenient and transparent online shopping experience.

For assistance, contact contact@vorlen.store.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, prices, and availability information.

Actual product colors may vary slightly depending on lighting, display settings, and individual screen characteristics.

Customers should review product specifications before purchasing.

Eyewear products should only be used for the purposes and protection levels expressly stated in their product descriptions.

We do not make medical or vision-correction claims unless they are specifically supported by the relevant product specifications.

3. Pricing and Payments

Product prices are displayed on our website in the applicable checkout currency.

Shipping fees, applicable taxes, and other charges will be disclosed before you complete your purchase.

Payments are processed through the payment methods available at checkout.

We reserve the right to correct genuine pricing or listing errors, subject to applicable consumer laws.

4. Orders and Availability

After placing an order, customers will receive an order confirmation using the contact information provided during checkout.

Orders are subject to payment authorization, product availability, and applicable verification procedures.

If we cannot fulfill an accepted order, we will notify the customer and provide an appropriate refund or other remedy in accordance with applicable law.

5. Shipping and Delivery

Shipping and delivery information is described in our Shipping Policy.

Estimated delivery times may vary depending on the shipping destination, carrier, customs procedures, and other relevant factors.

We will communicate significant fulfillment delays and provide the remedies required by applicable law.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers are encouraged to review the policy before purchasing.

Nothing in these terms excludes mandatory consumer rights.

7. Order Changes and Cancellations

Customers may request order changes or cancellations by contacting contact@vorlen.store.

We will attempt to accommodate requests before dispatch.

Orders already shipped may need to follow our standard return process.

8. Website Use

You agree to use our website lawfully and not engage in activities that interfere with its security, functionality, or other customers' access.

Unauthorized attempts to misuse our website, payment systems, or customer information are prohibited.

9. Intellectual Property

The VORLEN name, branding, original website content, photographs, and other protected materials may be subject to intellectual property rights.

Unauthorized commercial reproduction or distribution of protected content is prohibited unless permitted by law or authorized by the relevant rights holder.

10. Third-Party Services

Our online store is powered by Shopify and may use third-party payment, shipping, and technology providers.

Certain services may be subject to additional terms and privacy practices established by their respective providers.

11. Limitation of Liability

To the extent permitted by applicable law, VORLEN is not responsible for losses arising from unauthorized website use or events beyond our reasonable control.

Nothing in these terms limits liability or customer remedies that cannot legally be excluded.

12. Changes to These Terms

We may update these Terms of Service when necessary.

The current version will be available on our website.

Changes will not retroactively remove rights acquired under previously completed purchases where prohibited by law.

13. Contact Information

For inquiries about these Terms of Service, contact:

VORLEN Customer Support

Email: contact@vorlen.store