Privacy Policy

Last updated: October 8, 2026

At VORLEN, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our online store, purchase eyewear or accessories, or communicate with us.

1. Information We Collect

Depending on how you interact with our store, we may collect:

• Your name and contact information.

• Billing and shipping information.

• Order details and purchase history.

• Email communications and customer support requests.

• Device information, browser type, and IP address.

• Website activity and cookie information.

• Payment transaction information processed through our payment service providers.

We collect information necessary to provide our products and services and manage our business.

2. How We Use Your Information

We may use personal information to:

• Process orders and payments.

• Arrange product delivery.

• Provide customer support.

• Send order confirmations and shipping updates.

• Process returns, refunds, and exchanges.

• Improve website functionality and shopping experiences.

• Prevent fraud and unauthorized transactions.

• Provide marketing communications when permitted by law.

• Comply with applicable legal obligations.

3. Payment Security

Our online store is powered by Shopify.

Payments are handled through payment service providers integrated with our checkout.

Payment information is processed according to the security practices of the applicable payment providers.

4. Cookies and Analytics

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, analyze website performance, and provide relevant advertising where permitted.

You can manage certain cookies through your browser settings or available website privacy controls.

Where required by applicable law, we request consent before using non-essential cookies.

5. Sharing of Information

We may share personal information with trusted service providers when necessary to operate our business, including:

• Shopify and website infrastructure providers.

• Payment processing partners.

• Shipping and fulfillment providers.

• Customer support providers.

• Analytics and advertising services, where enabled and legally permitted.

• Regulatory or legal authorities when required by law.

These providers may process information on our behalf or under their own applicable privacy terms.

6. Marketing Communications

If you choose to receive marketing communications, we may send information about VORLEN products, collections, and promotional offers.

You can unsubscribe from marketing emails using the unsubscribe link included in applicable communications or by contacting us directly.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and maintain business records.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Withdraw consent where processing is based on consent.

• Object to or restrict certain processing activities.

• Request additional information about how your data is used.

To exercise an applicable privacy right, contact us at contact@vorlen.store.

We may need to verify your identity before completing certain requests.

9. International Data Processing

Because our store uses third-party commerce and technology services, personal information may be processed or stored outside your country of residence.

Where required, appropriate safeguards will be used for international data transfers.

10. Children's Privacy

Our store is not specifically directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, technologies, or legal obligations.

The latest version will be published on our website with an updated revision date.

12. Contact Us

For privacy questions or requests, contact:

VORLEN

Email: contact@vorlen.store