Return & Refund Policy

Last updated: October 8, 2026

At VORLEN, customer satisfaction is important to us. We want you to feel confident when purchasing our eyewear and accessories. Please review our return and refund policy before placing your order.

1. 30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To qualify for a standard return:

• The return must be requested within 30 days of delivery.

• The item must be unused, undamaged, and in its original condition.

• Original packaging and included accessories must be returned.

• Proof of purchase or an order number must be provided.

These conditions do not limit your statutory rights regarding defective or incorrectly supplied products.

2. How to Request a Return

To initiate a return, email contact@vorlen.store with your order number and reason for the return.

Our support team will review your request and provide return instructions.

Authorized return address: [ADD ACTUAL RETURN ADDRESS BEFORE PUBLISHING]

Please contact us before shipping any items back so we can confirm the appropriate return procedure.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at contact@vorlen.store.

Include your order number, a description of the issue, and photographs when available.

After reviewing the situation, we will arrange an appropriate solution, which may include a replacement or refund.

For confirmed defective, damaged, or incorrectly supplied products, VORLEN will cover reasonable return shipping costs when a return is required.

4. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 5 business days.

Depending on your bank or payment provider, the funds may take an additional 5–10 business days to appear in your account.

If you have not received an approved refund within the expected timeframe, please contact our support team.

5. Return Shipping Costs

For standard returns due to a change of mind, customers are responsible for return shipping costs.

For confirmed defective, damaged, or incorrectly supplied items, VORLEN will cover the applicable return shipping costs.

We do not charge restocking fees.

Original shipping fees are non-refundable for voluntary returns unless otherwise required by applicable law.

6. Exchanges

If you wish to exchange an item, please contact contact@vorlen.store.

Exchanges are subject to product availability and return eligibility.

7. Order Cancellations

Cancellation requests must be submitted as soon as possible.

If an order has not entered the shipping process, we will attempt to cancel it and issue a refund.

Once an order has shipped, the standard return procedure will apply.

8. Consumer Rights

Nothing in this policy limits or excludes any mandatory consumer protection rights applicable in your country or region.

Where local law provides additional rights, including withdrawal rights or remedies for defective goods, those rights will apply.

9. Contact Information

For questions, returns, exchanges, or refunds, please contact:

VORLEN Customer Support

Email: contact@vorlen.store