Shipping Policy

Last updated: October 8, 2026

At VORLEN, we aim to provide a reliable and transparent delivery experience for every order.

Please review the following shipping information before completing your purchase.

1. Order Processing Time

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Processing time includes order verification, preparation, packaging, and dispatch.

Processing times are separate from shipping transit times.

2. Estimated Shipping Times

Our proposed standard shipping transit estimate is:

7–15 business days after dispatch.

Combined with standard order processing, the estimated total timeframe is approximately 8–18 business days from order placement.

Delivery estimates may vary depending on the destination and selected shipping service.

Any destination-specific shipping estimates provided at checkout take precedence over these general estimates.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment confirmation.

Any free shipping offers, promotional shipping rates, or shipping thresholds will be displayed where applicable.

Customers can review their shipping charges before placing an order.

4. Shipping Destinations

We ship to the destinations available during checkout.

Shipping availability and delivery times depend on the destination and applicable logistics services.

If a shipping destination is unavailable, the checkout will not offer delivery to that location.

5. Order Tracking

When tracking information becomes available, it will be provided through the shipping confirmation email or order status page.

Tracking information may take some time to update after the shipment has been accepted by the carrier.

6. International Shipping and Customs

International orders may be subject to customs inspections, import taxes, duties, or other government charges.

Where such charges are not collected at checkout, customers may be responsible for paying them upon import, subject to applicable laws.

Any known shipping-related charges collected by VORLEN will be disclosed before purchase.

7. Shipping Delays

Although we aim to meet estimated delivery times, delays can occasionally occur due to carrier operations, customs processing, severe weather, or other circumstances.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you and explain the available options.

Your statutory rights relating to delayed or undelivered goods remain unaffected.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If you notice an error in your shipping information, please contact contact@vorlen.store as soon as possible.

We will attempt to make corrections before dispatch whenever possible.

9. Lost or Undelivered Packages

If your order has not arrived within the estimated delivery timeframe, please contact us.

Our support team will review the available tracking information and coordinate with the relevant shipping provider.

If an order is confirmed lost or undelivered, we will provide an appropriate resolution, including a replacement or refund where required.

10. Contact Us

For questions about shipping, tracking, or delivery, please contact:

VORLEN Customer Support

Email: contact@vorlen.store